Ecommerce Form BuilderPowered by AI
Streamline custom orders, returns, wholesale inquiries, and product feedback with AI-powered ecommerce forms that connect to your store and CRM.
Powerful Ecommerce Form Builder Features
Everything you need to build, deploy, and manage ecommerce forms
Custom Order Forms
FlexForm builds custom product order forms for personalized, made-to-order, or B2B purchases that don't fit standard add-to-cart flows. Capture product specifications, personalization details, quantity, delivery date, and payment — all in one form.
Return & Exchange Request Forms
Replace confusing return email chains with FlexForm's structured return request forms. Customers select their order, describe the issue, choose return or exchange, and upload a photo — giving your support team everything they need to process the request immediately.
Product Feedback Surveys
Collect post-purchase feedback automatically with FlexForm. Ask customers to rate quality, packaging, and shipping, and capture open-ended suggestions. Identify product issues early — before they become 1-star reviews on your store.
Wholesale & B2B Inquiry Forms
Qualify wholesale buyers with FlexForm's B2B inquiry forms — capturing business name, resale certificate, estimated order volume, and product categories of interest. Route high-value prospects to your sales team automatically.
Shopify & Klaviyo Integration
Connect FlexForm to Shopify, WooCommerce, Klaviyo, and Gorgias via Zapier or direct webhooks. New form submissions can create orders, update customer records, trigger email flows, and open support tickets — all without a developer.
Embeddable on Any Store
Embed FlexForm forms on your Shopify theme, WooCommerce page, or any custom storefront with a single line of code. Forms are mobile-first and load near-instantly, so customers on mobile complete them at the same rate as desktop users.
Popular Templates
Start with a pre-built template and customize with AI in seconds
Ecommerce Form FAQs
Common questions about using FlexForm for ecommerce forms
Can FlexForm collect payment for custom orders?
Yes. FlexForm integrates with Stripe to collect payments directly in the order form. You can set fixed prices, allow quantity inputs that calculate a total, or collect a deposit for custom orders. The payment confirmation is included in the automatic order notification.
How do I connect FlexForm to my Shopify store?
FlexForm connects to Shopify via Zapier. When a customer submits a FlexForm order or return request, Zapier can create a new order, add a customer note, tag the customer, or trigger a Shopify Flow automation — all without custom development.
Can FlexForm replace my return management system for small stores?
For stores processing under a few hundred returns per month, FlexForm's return request form combined with a Zapier integration to your helpdesk (Gorgias, Zendesk, or Freshdesk) is a lightweight and highly effective return management solution. Customers submit the form, and a support ticket is created automatically with all the details.
How do I automatically follow up with customers after they submit a product feedback form?
Use FlexForm's Zapier integration to trigger a Klaviyo email flow when a customer submits feedback. For negative feedback, you can route the submission to your support team for a personal follow-up. For positive feedback, trigger a review request email.
Can I use FlexForm to qualify wholesale applicants before sending a price list?
Yes. FlexForm's wholesale inquiry form can include qualification questions — business type, estimated monthly volume, primary sales channel — and you configure the response to trigger different follow-up sequences based on the answers. High-volume prospects get a personal call; others receive an automated catalog.
Supercharge Your Store with Smart Forms
Join ecommerce brands using FlexForm to capture more custom orders, reduce return friction, and turn customer feedback into actionable product improvements.