Feedback Form Template
Feedback forms work best when they're short, specific, and immediately routed to the people who can act on them. This template captures an overall rating, specific aspect scores, and open comments — then fires a Slack alert for low scores.
What's included in this template
9 fields — customize any field or add new ones with AI.
Need different fields?
Tell the AI what to change — "add a budget dropdown" or "remove phone number" — and it edits the form instantly. Every field type above can be added, removed, or relabeled through the chat interface.
How to use this template
Open the template
Click "Use this template free." Flexform loads the form instantly — no account needed to preview.
Customize with AI
Type what you want to change in the chat: fields to add or remove, rename labels, change field types, or rearrange pages.
Connect & publish
Link to Slack or Google Sheets with one click, then embed on your site or share the link.
Ways to use this template
Post-purchase feedback
Send after order delivery. Low ratings (1–2) trigger a Slack alert to your customer success team for immediate follow-up.
Post-support feedback
Send after ticket resolution. Rate response time, solution quality, and overall satisfaction separately to identify specific support weaknesses.
Post-event feedback
Send after webinars, demos, or onboarding sessions. Sync results to a Google Sheet your team reviews in weekly stand-up.
Workflow integrations
Connect this form to your existing tools with no middleware. Every submission triggers your workflow automatically.
Real-time sync
Data appears in your CRM or spreadsheet within 1–2 seconds of submission — no cron jobs, no delays.
Conditional routing
Route submissions to different Slack channels, HubSpot pipelines, or Airtable bases based on field values.
Two-way data flow
Pre-fill form fields with CRM data for returning visitors. Update existing records instead of creating duplicates.
Frequently asked questions
Can I set up an alert only for low ratings?
Yes. Use a conditional Slack action triggered only when the overall rating is 1 or 2.
Can I create a HubSpot Contact from this feedback form?
Yes. Map the email field to HubSpot and create or update a Contact on submission, adding a "feedback submitted" activity.
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Use this feedback form template free
Open the template, customize with AI, connect your tools, and publish — in under 5 minutes.
Use template freeNo signup required · Free forever plan