Customer Satisfaction Survey Template
CSAT surveys measure satisfaction at specific touchpoints — post-purchase, post-support, or post-onboarding. This template covers overall satisfaction, specific dimension ratings, and open-ended feedback with real-time Slack alerts for unhappy customers.
What's included in this template
9 fields — customize any field or add new ones with AI.
Need different fields?
Tell the AI what to change — "add a budget dropdown" or "remove phone number" — and it edits the form instantly. Every field type above can be added, removed, or relabeled through the chat interface.
How to use this template
Open the template
Click "Use this template free." Flexform loads the form instantly — no account needed to preview.
Customize with AI
Type what you want to change in the chat: fields to add or remove, rename labels, change field types, or rearrange pages.
Connect & publish
Link to Slack or Google Sheets with one click, then embed on your site or share the link.
Workflow integrations
Connect this form to your existing tools with no middleware. Every submission triggers your workflow automatically.
Real-time sync
Data appears in your CRM or spreadsheet within 1–2 seconds of submission — no cron jobs, no delays.
Conditional routing
Route submissions to different Slack channels, HubSpot pipelines, or Airtable bases based on field values.
Two-way data flow
Pre-fill form fields with CRM data for returning visitors. Update existing records instead of creating duplicates.
Frequently asked questions
How is CSAT calculated from this survey?
CSAT = (number of satisfied responses / total responses) × 100. In Google Sheets, count ratings of 4 or 5 as "satisfied" — e.g., =COUNTIF(B:B,">=4")/COUNTA(B:B)*100.
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Use this customer satisfaction survey template free
Open the template, customize with AI, connect your tools, and publish — in under 5 minutes.
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