NPS Survey Template
An effective NPS survey does more than collect a number — it follows up with detractors and promoters differently to get actionable feedback. This template includes conditional follow-up questions based on the NPS score.
What's included in this template
7 fields — customize any field or add new ones with AI.
Need different fields?
Tell the AI what to change — "add a budget dropdown" or "remove phone number" — and it edits the form instantly. Every field type above can be added, removed, or relabeled through the chat interface.
How to use this template
Open the template
Click "Use this template free." Flexform loads the form instantly — no account needed to preview.
Customize with AI
Type what you want to change in the chat: fields to add or remove, rename labels, change field types, or rearrange pages.
Connect & publish
Link to Slack or Google Sheets with one click, then embed on your site or share the link.
Ways to use this template
Quarterly NPS pulse
Send to your customer list quarterly. Detractor scores (0–6) trigger a Slack alert to customer success for immediate outreach.
Post-onboarding NPS
Send 30 days after signup to measure early product value. Score and feedback sync to Google Sheets for weekly review.
Workflow integrations
Connect this form to your existing tools with no middleware. Every submission triggers your workflow automatically.
Real-time sync
Data appears in your CRM or spreadsheet within 1–2 seconds of submission — no cron jobs, no delays.
Conditional routing
Route submissions to different Slack channels, HubSpot pipelines, or Airtable bases based on field values.
Two-way data flow
Pre-fill form fields with CRM data for returning visitors. Update existing records instead of creating duplicates.
Frequently asked questions
Does this template show different follow-up questions based on the score?
Yes. The "improve" question shows only when score is ≤ 6 (detractors/passives). The "what you value most" question shows only for 9–10 (promoters). This is configured with FlexForm's conditional logic.
Can I calculate aggregate NPS from Google Sheets?
Yes. Add a formula: =((COUNTIF(B:B,">=9") - COUNTIF(B:B,"<=6")) / COUNTA(B:B)) * 100 to get the running NPS score.
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Use this nps survey template free
Open the template, customize with AI, connect your tools, and publish — in under 5 minutes.
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