Customer Success300+ monthly searches

Suggestion Form Template

Give every customer, employee, or member one easy place to send the idea they almost kept to themselves.

A focused suggestion form that captures who is suggesting what, why it matters, and how urgent it feels — without asking 20 questions. Share it as a link, embed it on an intranet, or drop it in a help-center sidebar so good ideas actually land in front of someone who can act on them.

#suggestion#feedback#ideas#customer-success#employee#voice-of-customer#intake
No signup required
AI customizable
✓ Free forever plan✓ Embed on any website✓ GDPR compliant✓ No code required

Why use a suggestion form?

Most good ideas die on the walk back to the desk. A customer mentions something in passing, an employee thinks "someone should fix that," a member wants a small change to how a club night runs — and then the moment passes. A suggestion form is the cheapest fix for that, because it turns a fleeting thought into a tracked entry in under 30 seconds. The trick is keeping the form short enough that people actually finish it. Ask for the suggestion itself, a bit of context, and a way to follow up if you need to clarify — that's it. Anything more and you'll lose the casual contributor who had the most honest feedback. It works for product teams collecting feature ideas, HR teams running an employee voice program, nonprofits asking members what to do next, and customer-success teams gathering improvement requests from accounts. Same form, different audience — the shape of the questions barely changes.

What's included in this template

11 fields — customize any field or add new ones with AI.

Short textYour name (optional)
EmailEmail
Multiple choiceI am a✱
Short textSuggestion title✱
Long textDescribe your suggestion✱
DropdownCategory✱
Long textWhy does this matter?
Multiple choiceHow urgent is this?
File uploadSupporting file or screenshot
DateDate
CheckboxesMay we contact you about this?

Need different fields?

Tell the AI what to change — "add a budget dropdown" or "remove phone number" — and it edits the form instantly. Every field type above can be added, removed, or relabeled through the chat interface.

Key features of this suggestion form template

Everything you need to launch this form in minutes, share it with your team, and collect submissions reliably.

1

Anonymous-friendly

Name and email are optional, so people who want to stay anonymous still send the idea instead of bailing on the form.

2

Categorized at intake

A category dropdown sorts entries as they arrive — product, process, workplace, event, other — so the right team sees them first.

3

Urgency signal

A simple low / medium / high field separates the "would be nice" ideas from the things people actually want fixed this quarter.

4

File attachments

Suggesters can drop in a screenshot, sketch, or example doc so the team isn't guessing what they meant.

5

Routed where work happens

New suggestions post into a Slack channel and append to a Google Sheet, so nothing sits unread in an inbox.

6

Edit later with AI

Want to add a department picker or rename the categories? Describe the change in plain English and the form updates itself.

Perfect for

Product managers running a feature request inbox, HR teams collecting employee suggestions, customer-success managers gathering account feedback, school principals asking parents what to change, nonprofit coordinators sourcing member ideas, community managers running an "what should we build next" channel, and small business owners who want a no-friction way for staff or guests to speak up.

How to use this template

1

Open the template

Click "Use this template free." Flexform loads the form instantly — no account needed to preview.

2

Customize with AI

Type what you want to change in the chat: fields to add or remove, rename labels, change field types, or rearrange pages.

3

Connect & publish

Link to Slack or Google Sheets with one click, then embed on your site or share the link.

Ways to use this template

Product feature requests

A SaaS product team puts a "Suggest a feature" link in the app sidebar. Each entry lands in a Slack channel where product managers triage it during a weekly review, and the urgency field helps them spot patterns across accounts.

Employee voice program

An HR team runs a quarterly "tell us what to change" campaign. The form goes anonymous-by-default so people will actually speak up about meeting overload, tooling gaps, or onboarding friction — and the responses feed straight into a Notion board the leadership team reviews.

Customer-success follow-ups

A success manager sends the form to a few key accounts after each quarterly review. Suggestions auto-tag by account name, and high-urgency entries surface in the next renewal conversation instead of getting buried in an email thread.

School or PTA suggestion box

A principal replaces the paper suggestion box in the lobby with a QR code that opens this form. Parents and staff can submit ideas from the parking lot, and the office assistant reviews entries each Monday morning.

Nonprofit member ideas

A community organization asks members what events to run next year. The form collects ideas plus a "how excited would you be about this" rating, so the board can prioritize the events most members actually want to attend.

Restaurant or retail floor

A store manager posts a QR code at the counter so staff and regular customers can suggest menu changes, layout tweaks, or new hours. Entries route to the owner's email so nothing gets lost on a busy shift.

Workflow integrations

Connect this form to your existing tools with no middleware. Every submission triggers your workflow automatically.

SlackGoogle SheetsNotionEmail
⚡

Real-time sync

Data appears in your CRM or spreadsheet within 1–2 seconds of submission — no cron jobs, no delays.

🔀

Conditional routing

Route submissions to different Slack channels, HubSpot pipelines, or Airtable bases based on field values.

🔁

Two-way data flow

Pre-fill form fields with CRM data for returning visitors. Update existing records instead of creating duplicates.

Why choose Flexform?

Plenty of tools can take a suggestion. The difference is what happens after someone hits Submit. With FlexForm the form is live the moment you copy the share link — no account needed on the suggester's side, no install, no app to download. Drop the URL in a Slack channel, an email footer, or a poster QR code and you're collecting ideas the same day. When the entries start coming in, they don't sit in a database waiting for someone to log in. New suggestions can ping a Slack channel, append to a Google Sheets row, or land in a Notion database — pick the surface where your team already works. If you decide halfway through that you want to add a department field or split "product" into "web" and "mobile," you describe the change in plain English and the AI editor rewrites the form for you. No drag-and-drop tweaking required. Teams shipping a native mobile app can embed the same form directly in their Android and iOS builds through our Kotlin Multiplatform SDK — same questions, same routing, no separate web view. And because the free plan covers an unlimited number of suggestion entries on a shareable link, you can run a months-long "tell us what to fix" program without ever upgrading.
One link, share anywhere
Native iOS & Android SDK
Free forever plan

Frequently asked questions

Can people submit suggestions anonymously?

Yes. The name and email fields are set to optional in the template, so anyone who wants to stay anonymous can leave them blank and still submit. You can flip them to required if your context calls for it — for example, an internal program where you need to follow up.

How do I see new suggestions without checking the dashboard?

Connect the form to Slack and a new suggestion posts as a message in the channel of your choice. You can also pipe entries into Google Sheets or Notion so they show up wherever your team already plans work.

Can I change the categories or add fields later?

Yes — and you don't need to rebuild the form. Open the AI editor and type something like "add a department dropdown with marketing, sales, and engineering" and the form updates. Existing submissions stay intact.

Is there a limit on how many suggestions I can collect?

The free plan handles unlimited submissions on a shareable form link, so you can run an open suggestion box for as long as you like without hitting a cap.

Can I embed this inside a native mobile app?

Yes. FlexForm ships a Kotlin Multiplatform SDK that renders the same form natively on Android and iOS, so you can drop a suggestion screen straight into your app instead of opening a web view.

Where do file attachments go?

Screenshots and supporting files upload alongside the submission and appear in the entry detail view. If you push entries to Slack or Sheets, a link to the file is included so reviewers can open it in one click.

Can I have different teams review different suggestions?

You can route by category. Set up a Slack integration per channel, or use the Google Sheets export with filters so the product team sees product suggestions and HR sees workplace ones — same form, multiple destinations.

Does the form work on phones?

It's built mobile-first, so a suggester can scan a QR code, fill out the form, and submit from a phone in under a minute. Most submissions in the wild come from mobile, especially for in-store or event-based suggestion boxes.

Related templates

Use this suggestion form template free

Open the template, customize with AI, connect your tools, and publish — in under 5 minutes.

No signup required · Free forever plan