Request Form Template
One link your team or customers fill in instead of pinging you on Slack — every request captured, sorted, and trackable from day one.
A general-purpose request form that works for IT tickets, supply orders, time-off requests, marketing asks, and anything else routed through an operations queue. Submitters fill in who they are, what they need, and when — and your team gets a clean, sortable record instead of a buried DM.
Why use a request form?
What's included in this template
14 fields — customize any field or add new ones with AI.
Need different fields?
Tell the AI what to change — "add a budget dropdown" or "remove phone number" — and it edits the form instantly. Every field type above can be added, removed, or relabeled through the chat interface.
Key features of this request form template
Everything you need to launch this form in minutes, share it with your team, and collect submissions reliably.
Priority routing
Tag every request as low, medium, or high so the right people see urgent items first. The priority field can drive notifications — a high-priority submission can ping a Slack channel while routine ones quietly land in Sheets.
File attachments
Submitters drop in screenshots, spec docs, or quotes alongside the form — no follow-up email asking for context. Files sit with the rest of the submission so the person handling it has everything in one place.
Sortable request types
A single dropdown turns one form into a multi-purpose intake. IT tickets, supply orders, marketing requests, and approvals all flow through the same link but stay filterable in your destination tool.
Conditional fields
Show a budget field only when the request type is "purchase," or a date-needed field only for time-sensitive categories. Submitters see a short form; you still capture the right detail.
Audit-friendly timestamps
Every submission carries a submitted-on date and an optional needed-by date, so you can sort the queue by what is overdue rather than by what arrived loudest.
Mobile-first design
Field staff and customers complete the form on their phone in under a minute. Dropdowns, file upload, and signature behave like native controls — no zooming, no broken layouts.
Perfect for
How to use this template
Open the template
Click "Use this template free." Flexform loads the form instantly — no account needed to preview.
Customize with AI
Type what you want to change in the chat: fields to add or remove, rename labels, change field types, or rearrange pages.
Connect & publish
Link to Slack or Google Sheets with one click, then embed on your site or share the link.
Ways to use this template
IT help desk intake
Replace the support inbox with a structured form that captures device, error message, and screenshot upfront. Tickets land in Slack tagged by priority so the on-call engineer sees urgent issues before the bus-pass renewal request.
Office supply orders
Staff request anything from printer toner to a new monitor through one form. The office manager reviews the queue weekly, batches orders to suppliers, and keeps a running record without rebuilding a spreadsheet every quarter.
Marketing creative briefs
Sales and product teams stop sending half-formed asks at 5pm. The form requires a goal, audience, deadline, and supporting files, so the design team starts with enough context to begin work instead of scheduling a kickoff call.
Time-off and HR requests
Employees submit vacation, sick leave, or equipment requests through one form. HR sees who asked for what and when, with the approver field already populated, so nothing waits in a manager DM for three days.
Customer feature requests
Product teams collect customer ideas in a structured way rather than mining support tickets. Each submission carries the customer name, their use case, and how often they hit the gap — enough signal to actually prioritize the backlog.
Facilities and maintenance
Tenants or staff report a broken AC, flickering light, or stuck door through a form that captures location, urgency, and a photo. The maintenance team works the queue by priority instead of by who shouted loudest.
Workflow integrations
Connect this form to your existing tools with no middleware. Every submission triggers your workflow automatically.
Real-time sync
Data appears in your CRM or spreadsheet within 1–2 seconds of submission — no cron jobs, no delays.
Conditional routing
Route submissions to different Slack channels, HubSpot pipelines, or Airtable bases based on field values.
Two-way data flow
Pre-fill form fields with CRM data for returning visitors. Update existing records instead of creating duplicates.
Why choose Flexform?
Frequently asked questions
Can I use one form for different types of requests?
Yes — that is the most common setup. Add a "request type" dropdown with options like IT, supplies, time off, or marketing, and use conditional fields to show only the questions relevant to each type. Submitters see a short focused form, and you keep everything in one queue.
How do I get notified when a new request comes in?
Connect the form to Slack and route submissions to a channel like #ops-requests. Higher-priority requests can ping a different channel or trigger an email so urgent items do not sit overnight. Email notifications also work if your team does not live in Slack.
Can submitters attach files like screenshots or quotes?
The file upload field handles images, PDFs, and most common document types. Files stay attached to the submission record, so whoever picks up the request has the context without a back-and-forth email thread.
Do submitters need a FlexForm account?
No. You share a public link and anyone can fill the form on any device. This matters for customer-facing request forms and for staff who do not use the tools your operations team works in.
Can I edit the fields after I publish?
Yes, and you can do it with AI. Tell FlexForm something like "add a field for project code under request type" or "make the description field required" and the form updates without breaking the share link or existing submissions.
How do I track requests over time?
Send submissions to Google Sheets or Notion automatically. Sheets is the simplest option for filtering, sorting, and reporting; Notion works better if you want to convert each request into a task with its own page and discussion thread.
Can I embed this in our internal app or mobile app?
Yes. The form has an embed code for web, and the FlexForm Kotlin Multiplatform SDK lets you ship the same form inside an Android or iOS app with native controls — useful if you have field staff submitting requests from a company device.
Is the request form template really free?
The template, the form builder, and the share link are free forever. Paid plans exist for teams with higher submission volume or advanced routing, but a typical internal request queue stays comfortably on the free tier.
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Use this request form template free
Open the template, customize with AI, connect your tools, and publish — in under 5 minutes.
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